Business Communication: In Person, In Print, Online (10th Edition)

Chapter 3

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Touch is one of the first senses developed and can... more

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Effective communication is the key to maintaining ... more

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The values of listening and empathy are very ... more

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When we see another person in pain, suffering or ... more

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Sending out meeting invites can be a difficult ... more

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The email can be written including the following ... more

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Facial expressions are very important in conveying... more

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The most expressive part of the body is the face. ... more

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The voice is an important communication tool ... more

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Being punctual and on time is an important part of... more

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Listening is the most used communication skill but... more

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When a person starts telling a story, he/she needs... more

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To be an effective listener and a person who ... more

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The feedback given to the listener would depend on... more

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Person K needs to question person A in a calm and ... more

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Individual X is of the opinion that showing ... more

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To: The Vice President, Company XYZFrom: ... more

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The proposal should include the way the company ... more

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Yammer is a social networking tool that can be ... more

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The voice message can be recorded as follows:Hi Ms... more

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The text messages should be clear.The manager asks... more

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To close a sale with a new client, a face-to-face ... more

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To: The FacilitatorFrom: Individual ABCDate: 30 ... more

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Dear ...,Individual D would like invite the ... more

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Each individual has been assigned the roles and ... more

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Minutes of a meeting are a brief official record ... more

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Professionalism matters when it comes to ... more

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Individual X has to handle the situation carefully... more

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